Know what the monitoring shows
Ask the installer to demonstrate the monitoring interface and explain the information available to you. Clarify whether the display shows generation, consumption or other measurements, and which equipment provides each reading. Ask what interruptions or missing data might look like. Keep the explanation with your project records. A dashboard value is useful only when you understand what it measures; it should not be treated as proof of savings or as a diagnosis of a fault.
Arrange account access deliberately
Ask who sets up the monitoring account, who retains access and how you can change access later. Confirm what information is needed for support and avoid sharing account passwords through an ordinary enquiry form. Record the support contact and the equipment identifiers the installer asks you to keep. This website does not manage your equipment or monitoring account. Its enquiry form should contain only the details needed to discuss the project, not private account credentials.
Discuss observation and maintenance
Request the equipment-specific maintenance guidance and ask which observations can be made safely from ground level. Do not climb onto the roof or open electrical equipment to investigate a dashboard alert. Ask the installer to explain the process for unusual readings, alerts or visible changes. Keep a dated note of the observation and its context for the support conversation. The appropriate response depends on the installed system and the professional's assessment, rather than a general checklist alone.
Keep a complete handover record
Collect the agreed scope, equipment information, completion documents, warranty terms and support contacts in one place. Ask which records should be provided if the home changes ownership and how monitoring access would be transferred. Clarify what support is included and which later services require a separate agreement. This guide organizes questions for the installer; it does not promise service availability or a maintenance interval. The professional confirms the responsibilities and terms for the actual installed system.